Buying software to implement a Business Process Management (BPM) project is an expensive undertaking. The fact is that choosing the right software is only part of the problem. Typically the greater cost will be the implementation of the system, otherwise you will probably not be getting enough benefit from the software. Development of the solution is also the critical part of the entire exercise. Even if you do not have the best possible software, good design and development of the solution can make the solution work effectively. If the design or development is flawed, even the most perfect software will not save your project from disaster.
Because of the importance of the implementation of your solution, it is vital that you choose your solution provider carefully. Once the sales pitch is over, and the cheque is cashed, you will need varying amounts of consulting, design, training, development and support.
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