Introduction 
 Improvement 
 Efficiency 
 Cost Savings 
 Increased Productivity 
 Agility 
 Compliance 
 Accountability 
 Audit Ability 
 Transparency 
 Manageability 
 Capture Expert Knowledge 
 Co-ordinate Systems 
 Timely Reporting 
 Accuracy of Information 
 <= Return to Articles 
Efficiency
Once again, efficiency is too vague a term for our needs. Obviously we need to be more efficient, but we firstly need to qualify what efficiency really is, and secondly what type of efficiency we are really after. We may, for example, wish to reduce the time spent on tasks, but we need to consider the impact on aspects such as quality and customer interaction. If these suffer, the efficiency is likely not to be beneficial.
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Cost Savings
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